EqualLevel is seeking an Implementation Project Manager to build and maintain strong customer relationships to facilitate a positive and productive long-term relationship and ensure customer loyalty. This is a remote position with preference given to candidates in Texas or Maryland.

Responsibilities

• Responsible for new customer implementations of the EqualLevel eCommerce Solution in varying degrees of complexity
• Establish solution implementation project plans with milestones and track to completion
• Engage with customers to capture customer requirements and business processes
• Configure proprietary EqualLevel Marketplace solutions to customer requirements and specifications
• Coordinate with the Product Integration team to establish connections to external systems
• Coordinate with the Product Management team on customer change requests, including bug fixes, implementation productivity enhancement, and new feature requests
• Coordinate with the Supplier Enablement team to ensure a customer’s contracted vendors are established at their highest eCommerce capability
• Develop customer facing user’s guides and videos
• Support the Sales team on solution demonstration and presentation to prospective customers
• Escalate critical customer requests and issues to the EqualLevel leadership group
• Contribute towards the continuous process improvement effort to optimize solution delivery

Requirements

• 4+ years of experience as a software implementation project manager
• 2+ years of experience in eCommerce punchout site integration experience using cXML, EDI, and/or OCI standards
• In depth knowledge of SaaS model delivery
• Experience in the eCommerce software industry
• Exceptional analytical and critical thinking skills
• Ability to take on a task and formulate a plan of approach
• Ability to work on multiple implementation projects concurrently
• Ability to establish implementation project plan and track to closure
• Ability to thoroughly document and produce work products
• Proficient with Google Apps and/or MS Office suite
• Excellent verbal and written communication skills to be able to interface with customers directly
• Bachelor’s degree with major in Computer Science, Engineering, or Business Administration, or related fields
• Exceptional analytical and critical thinking skills
• Ability to take on a task, formulate a plan of approach, and deliver a complete result

Bonus

• ERP (SAP, Oracle, Tyler, Frontline, NetSuite, etc.) integration experience
• Understanding of Software Development Life Cycle (SDLC) or Agile methodology
• Understanding of Procurement Life Cycle
• Experience with Atlassian JIRA and Confluence or a similar tool