B2B eCommerce Implementation Project Manager

EqualLevel is seeking an Implementation Project Manager to build and maintain strong customer relationships to facilitate a positive and productive long-term relationship and ensure customer loyalty. This is a remote position with preference given to candidates in Texas or Maryland.


  • Responsible for new customer implementations of the EqualLevel eCommerce Solution in varying degrees of complexity
  • Establish solution implementation project plans with milestones and track to completion
  • Engage with customers to capture customer requirements and business processes
  • Configure proprietary EqualLevel Marketplace solutions to customer requirements and specifications
  • Coordinate with the Product Integration team to establish connections to external systems
  • Coordinate with the Product Management team on customer change requests, including bug fixes, implementation productivity enhancement, and new feature requests
  • Coordinate with the Supplier Enablement team to ensure a customer’s contracted vendors are established at their highest eCommerce capability
  • Develop customer facing user’s guides and videos
  • Support the Sales team on solution demonstration and presentation to prospective customers
  • Escalate critical customer requests and issues to the EqualLevel leadership group
  • Contribute towards the continuous process improvement effort to optimize solution delivery


  • 4+ years of experience as a software implementation project manager
  • 2+ years of experience in eCommerce punchout site integration experience using cXML, EDI, and/or OCI standards
  • In depth knowledge of SaaS model delivery
  • Experience in the eCommerce software industry
  • Exceptional analytical and critical thinking skills
  • Ability to take on a task and formulate a plan of approach
  • Ability to work on multiple implementation projects concurrently
  • Ability to establish implementation project plan and track to closure
  • Ability to thoroughly document and produce work products
  • Proficient with Google Apps and/or MS Office suite
  • Excellent verbal and written communication skills to be able to interface with customers directly
  • Bachelor’s degree with major in Computer Science, Engineering, or Business Administration, or related fields
  • Exceptional analytical and critical thinking skills
  • Ability to take on a task, formulate a plan of approach, and deliver a complete result


  • ERP (SAP, Oracle, Tyler, Frontline, NetSuite, etc.) integration experience
  • Understanding of Software Development Life Cycle (SDLC) or Agile methodology
  • Understanding of Procurement Life Cycle
  • Experience with Atlassian JIRA and Confluence or a similar tool
EqualLevel IS NOW A EUNA SOLUTIONS BRAND.Visit eunasolutions.com