EqualLevel is seeking a talented and ambitious professional with strong analytical skills, in-depth Procure-to-Pay (P2P) software technical knowledge and project management skills to join our growing team. In this role, your responsibilities will be to:

Responsibilities

• Capture functional and non-functional requirements from EqualLevel customers
• Translate customer requirements to technical requirements and specifications for the customer onboarding team, integration team and/or product management team to review and implement as customer deliverables, customization, or products
• Provide guidance and assist customers in issue resolution activities
• Create internal and external knowledge base documentation and how-to videos
• Enable customers to achieve higher P2P maturity level by providing expert level advice on the procure-to-pay process and adoption of EqualLevel solutions
• Perform analysis on customer data and needs to identify cost saving opportunities and maintain process compliance
• Contribute as a member of the customer support team by continually looking for opportunities to improve our products and processes. Provide feedback to drive new features and enhance existing functionality

Requirements

• 3+ years of experience as a software business analyst or technical support specialist
• 2+ years of experience in eCommerce punchout site integration experience with expert level knowledge in cXML, EDI, and/or OCI standards
• Exceptional analytical and critical thinking skills. Ability to take on a task and formulate a plan of approach
• Ability to work on multiple customer engagements concurrently
• Ability to thoroughly document and produce work products
• Proficient with Google Apps and/or MS Office suite
• Excellent verbal and written communication skills to be able to interface with customers directly
• Bachelor’s degree with a major in Computer Science, Engineering, or related fields

Bonus

• ERP (SAP, Oracle, Tyler, Frontline, NetSuite, etc.) support experience
• Hands-on experience with SAML, XSLT, SOAP, REST, JSON, etc.
• Understanding of Software Development Life Cycle (SDLC) or Agile methodology
• Understanding of Procurement Life Cycle
• Experience with Atlassian JIRA and Confluence or a similar tool